Shipping and Returns
How long does my order take to ship?
Orders typically take 1-3 business days to process before shipping. Once shipped, delivery times vary depending on your location and the selected shipping method. Standard shipping usually takes 5-7 business days, while expedited options are available for faster delivery.
Do you offer international shipping?
Yes, we offer international shipping to many countries worldwide! Shipping rates and delivery times vary based on your location and selected shipping method. Please note that international orders may be subject to customs fees or import duties, which are the responsibility of the recipient.
What is your return policy?
Our return policy allows for a hassle-free shopping experience! Customers may return items within 30 days of purchase for a refund. To qualify, items must be in their original condition with tags attached and accompanied by the receipt or proof of purchase. Certain exclusions may apply, so please feel free to contact us with any questions or for additional assistance.
How to care for your waterproof and sweat-resistant pieces
Avoid exposure to harsh chemicals and household cleaning products, such as bleach.
When doing manual work, avoid friction, as it can scratch the piece and potentially break or dislodge the stones.
After wearing your jewelry in the sea or pool, it is essential to wash them with water and mild soap to remove any residue. Otherwise, the buildup of salt from the sea and chlorine from the pool can reduce the durability of the pieces.
We recommend storing your jewelry in Cleide Karolczak's anti-scratch protective box to keep them safe and free from potential friction with other pieces.
